Booking, Cancellations and No Show Policy
The following terms and conditions apply to all bookings of services and treatments offered by Tracy Well-Being Retreat. Please read them carefully before making any reservations for services or treatments.
Bookings and Credit Card
To guarantee your reservation, a valid credit card number is required at the time of booking. Your credit card will not be charged at that time but will be stored securely in our records.
For clients using gift cards, a valid credit card is still required at the time of booking due to our platform’s requirements. Your credit card will not be charged unless specified in the cancellation or no-show policies outlined below.
Cancellation Policy (24 Hours in Advance)
We understand that unforeseen circumstances may arise. If you need to cancel or reschedule, notify us at least 24 hours in advance of your scheduled service. Failure to do so will result in a charge of 50% of the cost of the booked service.
No-Show Policy
If you fail to show up for your reserved appointment and do not notify us, 100% of the service cost will be charged to the credit card provided at the time of booking.
Memberships
Tracy Well-Being Retreat offers the Tracy Well-Being Membership (12 months). By purchasing a membership, you agree to the following terms:
3.1 Services Included
Membership options include:
60-Minute Retreat Membership
90-Minute Diamond Membership
3.2 Discounts and Benefits
Members receive:
10% discount on add-ons, upgrades, additional spa services, and retail purchases.
3.3 Event Access
Members gain exclusive access to promotional events and holiday extravaganzas.
3.4 Automatic Billing
Membership fees will be automatically billed monthly for 12 months. By purchasing a membership, you authorize automatic charges to your payment method each billing cycle.
Billing Date: The date of membership purchase and first payment.
Renewal: Charges recur on the same date monthly.
3.5 Membership Cancellation
If canceled before the 12-month period ends:
Services already used will be charged at the standard rate (per the current price list).
Tracy Well-Being Retreat reserves the right to pursue collection for unpaid balances.
3.6 Changes and Updates
We reserve the right to modify membership services, discounts, and benefits without prior notice.
3.7 Automatic Renewal
Membership automatically renews for another 12 months unless canceled at least 30 days before the renewal date.
Payments
Accepted Payment Methods
Credit/Debit Cards (Visa, Mastercard)
Payments can be made:
At the spa for physical services.
Online at the time of booking.
Membership Payment
Payment for memberships must be completed during the registration process.
Automatic monthly charges apply once the membership is activated.
Declined Payments
If a card is declined, no payment will be processed.
Provide an alternative payment method to complete the transaction.
Security of Payment Details
Payment details are securely stored and used solely for processing transactions.
Modification of Bookings
To make changes to your reservation, notify us at least 24 hours in advance. Rescheduling is subject to availability.
On-Time Arrival
Arrive at least 15 minutes prior to your appointment to check in and relax. If you arrive more than 10 minutes late, we may refuse service.
Acknowledgement and Acceptance
By booking, you acknowledge and accept the terms, including cancellation and no-show policies. For assistance or concerns, contact our team—we’re here to help.
Contact Information
Tracy Well-Being Retreat
📞 (209) 880-9514
📧 Retreat@tracywellbeing.com
📍 504 W. 11th Street, Tracy, CA 95376