The following terms and conditions apply to all bookings of services and treatments offered by Tracy Well-Being Retreat. Please read the following terms and conditions carefully before making any reservations for services and treatments.

1.  BOOKINGS AND CREDIT CARD

To guarantee your reservation for services and treatments at our spa, we require a valid credit card number at the time of booking. Your credit card will not be charged at that time, but will be kept securely in our records.

2.  CANCELLATION 24 HOURS IN ADVANCE

We understand that unforeseen circumstances may arise. If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance of your scheduled service time. Failure to do so will result in a charge of 50% of the cost of the booked service.

3.  NO-SHOW

In case of no-show for your reserved appointment and failure to provide any notification or request for cancellation of the reservation, 100% of the cost of the service will be charged to the credit card provided at the time of booking.

4.  MODIFICATION OF BOOKINGS

If you need to make changes to your reservation, we ask that you notify us at least 24 hours in advance. We will be happy to help you reschedule your appointment or reservation based on availability.

5.  ON TIME ARRIVAL

We recommend that you arrive at the spa at least 15 minutes prior to your appointment. This will allow us to make sure you have enough time to check in and relax before your treatment. If you show up more than 10 minutes late for your scheduled appointment we may refuse service. 

6.  ACKNOWLEDGEMENT AND ACCEPTANCE

By making a booking at our spa, you acknowledge and accept the terms and conditions of our booking, cancellation and no-show policy, including the above charges. We understand that exceptional situations may arise, and we are committed to treating each case with empathy and

understanding. If you need assistance, clarification or have any concerns, please do not hesitate to contact our team. Your satisfaction and well-being are our priority.

7.  CONTACT INFORMATION

If you have questions or concerns about this policy, please contact us through our contact forms or by using the contact information below:

Tracy Well-Being Retreat.

  • 504 W. 11th Street, Tracy,
  • CA 95376